Home > TERMS, POLICIES AND PROCEDURES
Yamaha Music London is committed to providing a secure, private and fair shopping experience. Use the links below to view our policies, which do not affect your statutory rights.
Please note that these pertain to online sales only and that terms and conditions in store may be different (please contact us for a copy of our in store terms and conditions).
GENERAL | DELIVERY | RETURNS | PRIVACY | SECURITY
Yamaha Music London will aim to process all orders as normal, however, delivery of some orders may be delayed due to the recent restriction of flights in and out of the U.K.
USE OF PROMOTION CODES
STANDARD DELIVERY SERVICE:
EXPRESS DELIVERY SERVICE (U.K. Customers Only):
DELIVERY OF LARGE ITEMS TO U.K. DESTINATIONS OUTSIDE OF MAINLAND U.K.
EXPECTED DELIVERY TIMES
Cancelling An Order
Returning An Item
Yamaha Music London will never sell, nor divulge your email address, or personal information to ANY third party, except specifically to our delivery agents, working on our behalf to complete delivery.
When you add items to your shopping basket and proceed to the checkout, we capture the personal information you supply. This is required to record and verify your name, address and card details, without which we would not be able to process your card payment, nor deliver the goods to you. This information is never sold to any third party, and the card details are processed, stored and protected by firewalls and intrusion detection systems, plus industry standard full 128-bit SSL encryption and a secure certificate from Verisign.
When you browse this web site, we capture and store non-personal information that helps us improve our web site based on the browsing trends and operating systems of our visitors. This information is never sold to any third party and will not personally identify you. It relates to:
We use this information to make each visit more rewarding, and to help us improve the efficiency of our website layout and our service. We do not know (and do not want to know) the identities of people who browse the website without making a purchase.
Yamaha Music London will never sell your email address or personal information to any thrid party, neither will we divulge your email address or any other contact information to 3rd parties, except agencies working on our behalf to complete delivery, or where compelled to do so by legal order.
We protect your card details with firewalls and intrusion detection systems plus industry standard full 128-bit SSL encryption and a secure certificate. Before entering your card number, please confirm that the padlock symbol appears in the bottom right hand corner of the card details screen. (See example image)