Instrument & Equipment Servicing

Service engineer

At Yamaha Music, we design instruments and equipment to withstand years of use. If something does go awry, new instruments are covered by our 2 year guarantee (a longer guarantee is included with some items).

If your Yamaha instrument or equipment is covered by warranty, or out-of-warranty and needs servicing or repair, please contact us - click here for contact details.

Once contacted, we will endeavour to repair your Yamaha instrument as quickly as possible. Please bear in mind we can only give you an estimation in regard to the period of time it will take to repair your instrument – if a spare part required is out of stock, then the repair process may be delayed until the part arrives. We will endeavour to keep you informed and up to date of any delay to the repair process.

Please be aware we are not liable for business losses incurred whilst products are being repaired, no matter how long the repair process. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

For further clarification please refer to our full Terms and Conditions.

Standard Warranty products, excluding large items (Arius, Clavinova, AvantGrand and all Acoustic, Silent, Disklavier and TransAcoustic Pianos): Please return item to the Yamaha Music London store. We will log the repair, and send to our authorised Yamaha repair centre, who will proceed with the free-of-charge repair and send back to us. Once the item has arrived back at the Yamaha Music London store, we will contact you for collection.

Standard Warranty products: Arius, Clavinova, AvantGrand: Please contact us with full details of the fault. We will log the repair, and you will then be contacted by an authorised Yamaha engineer who will arrange a mutually convenient time to visit you and provide a free-of-charge repair.

Standard Warranty products: Acoustic, Silent, Disklavier and TransAcoustic Pianos: Please contact us with full details of the fault. We will log the repair, and you will then be contacted by an authorised Yamaha technician who will arrange a mutually convenient time to visit you and provide a free-of-charge repair.

Out of Warranty products, excluding large items (Arius, Clavinova, AvantGrand and all Acoustic, Silent, Disklavier and TransAcoustic Pianos): Please return item to the Yamaha Music London store. We will log the repair, and send to our authorised Yamaha repair centre, who will provide a quotation for the cost of repair. We will contact you and provide you with the quotation. If you accept the cost, the repair centre will proceed with the repair and send back to us. Once the item has arrived back at the Yamaha Music London store, we will contact you for payment and collection. If you refuse the quotation, the item will be returned to the Yamaha Music London store and we will contact you for payment of a small logistics charge before releasing the item for collection.

Out of Warranty large electronic products: Arius, Clavinova, AvantGrand: Please contact us with full details of the fault. We will provide you with details of an authorised Yamaha engineer in your area who will arrange a mutually convenient time to visit you and provide you with a quotation for repair. Quotation and payment will be made directly between yourself and the engineer.

Out of Warranty large products: Acoustic, Silent, Disklavier and TransAcoustic Pianos: Please contact us with full details of the fault. We will either arrange an authorised Yamaha technician to visit at a mutually convenient time, and provide a quotation (this is a chargeable service through Yamaha Music London), or provide you with details of an authorised Yamaha technician in your area who will arrange a mutually convenient time to visit you and provide you with a quotation for repair. In this instance quotation and payment will be made directly between yourself and the technician.