- Using the site:
- Orders:
- Payment:
- Delivery:
- Products:
What if I can't find what I'm looking for?
If you can't find the product you're looking for, click here to contact us with your enquiry.
Can I be told when an item comes back into stock?
Where available, you can send us your details for any product that is not currently in stock so that we can contact you when stock becomes available. This doesn't create an order, and you're under no obligation to buy.
Yes, providing you have registered and are logged into your account. When viewing a previous order (from the 'Your Account' page), there's an option to recreate each line of the order into the website's basket. You can amend and update the basket, as normal.
I have added items to my basket but it is still empty. What am I doing wrong?
We use a simple 'cookie' file stored in your browser's memory to remember what items you have added to your basket. Please make sure your browser is configured to accept cookies.
I am unable to login to my account. What do I do?
The button to log into your account is at the top of each page at www.yamahamusiclondon.com . Click the 'Have you forgotten your password?' to reset your password (a link will be sent to the registered email address).
I cannot see the left hand menu. What do I do?
Certain areas of our website use JavaScript to function. Please make sure your browser is configured to run JavaScript.
Where can I see copies of my orders and invoices?
By logging into your account you will see details of previous orders placed by month. Select the Month to view orders placed within that period. Click on the Order Number to view details of that order.
I wish to cancel an order I have placed. What do I do?
Refer to our Terms & Conditions
I want to return an item for a refund. What do I do?
Refer to our Terms & Conditions
An item has been delivered faulty. What do I do?
Refer to our Terms & Conditions
An item has been damaged in transit. What do I do?
Refer to our Terms & Conditions
Which credit cards do you accept?
We can accept the following card types,
Visa, Switch, Maestro, Solo, Mastercard, Delta and JCB
How secure is Yamaha Music London?
Refer to our Terms & Conditions
How is VAT worked out on my order?
VAT at the normal UK rate of 20% is included in the price of non-sheet music items and delivery charges. VAT is not charged on sheet music items.
How do I use a Promotion Code?
Add your items to the basket as normal. After viewing the basket and before proceeding to the checkout, enter the promotion code (if known) into the 'Promotion Code' field and click on the 'Update' button. If relevant, the basket will then show the appropriate promotional discount amount. Then proceed to the checkout.
What happens if I am not at home to receive the delivery?
If you're not at home when the delivery agent attempts the delivery, they will leave a note with instructions on how to rearrange the delivery for a suitable time.
Yamaha Music London and the WEEE Directive
If you own a musical instrument or associated product with this symbol attached, it is covered by the WEEE (Waste Electronic and Electrical Equipment) Directive.
The retailer who sold you this product, and the manufacturer who made and distributed the goods have a responsibility to contribute towards treatment and recycling of all product carrying this symbol once it becomes no longer wanted, or life-expired.
Yamaha Music London, as a retailer of Musical Instruments, is responsible under category 4 (Electronic and Electrical Equipment – EEE) to contribute to the existing network of Designated Collection Facilities (DCF), enabling customers to dispose of their WEEE products free of any charge, so these products can be recycled and dealt with by ecologically friendly methods. To make this contribution, Yamaha Music London has joined the Government approved Distributor Take-Back Scheme (DTS), maintained by Valpak.
Our commitment under the DTS scheme enables us to ask you, the consumer, to dispose of your unwanted musical instrument which falls into category 4 via a DCF site administered by Valpak in your local area. These facilities became fully operation from July 1st 2007.
Correct disposal and recycling are absolutely vital to preserve the planet’s resources and maintain the health of those who live there. All WEEE product can accelerate environmental decline if not treated by the correct methods, so Yamaha Music London ask you, the consumer, to consider the above facts and ensure all WEEE you volunteer for recycling is taken to designated local centres which operate licensed WEEE compliance schemes.
You can find the nearest depot to your home by clicking on the link below, and entering your postcode:
http://www.recycle-more.co.uk/banklocator/banklocator.aspx
Of course, if the instrument you own could be repaired and re-used, and you do not wish to dispose of it, then other methods exist of pro-longing the instruments lifespan, for instance by donating it to a charitable organisation.
Thank you for your consideration of this important matter.
