Terms & Conditions For In-Store (Offline) Sale Of Goods

The Terms and Conditions of Sale on this page relate to sale transactions made (or partially made) instore at Yamaha Music London.

• For Terms and Conditions of Sale relating to online website transactions, click here
• For information about personal data collection and processing, click here

These terms and conditions are effective from 1st October 2015.

1. THESE TERMS

   1. What these terms cover. These are the terms and conditions on which we supply products to you.
   2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
   3. YOUR ATTENTION IS DRAWN IN PARTICULAR TO THE SECTIONS CONCERNING YOUR RIGHT TO END THE CONTRACT (CLAUSE 8) AND OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU (CLAUSE 12).

2. INFORMATION ABOUT US AND HOW TO CONTACT US

   1. Who we are. We are Yamaha Music Europe GmbH (UK) trading as Yamaha Music London. Our UK company number is BR014498. Our registered office is at Sherbourne Drive, Tilbrook MK7 8BL. Our main trading address is at 152-160 Wardour Street, Soho, London W1F 8YA. Our VAT number is GB 987 1810 81.
   2. How to contact us. To contact us, please see the Contact Us section of our website (http://www.yamahamusiclondon.com/) for our contact details.
   3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
   4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

   1. Accepting our quotation: No quotation issued by us shall constitute an offer and unless withdrawn by us all quotations shall lapse 30 days after their date of issue. We reserve the right to withdraw a quotation by notice in writing to you at any time prior to acceptance of it by you. You will accept our quotation by submitting in writing to us your acceptance of the quotation.
   2. How we will accept your order. Our acceptance of your order will take place when we tell you that we are able to provide you with the product, at which point a contract will come into existence between you and us.
   3. If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

4. OUR PRODUCTS

   1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours or the printed pictures in our brochure accurately reflects the colour of the products. Your product may vary slightly from those images.
   2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. YOUR RIGHTS TO MAKE CHANGES

   
   If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing for delivery or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. OUR RIGHTS TO MAKE CHANGES

   1. Changes to the product. We may change the product:
      1. to reflect changes in relevant laws and regulatory requirements; and
      2. to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

7. PROVIDING THE PRODUCTS

   1. Delivery costs. The costs of delivery, postage and packaging will be as told to you during the order process.
   2. When we will provide the products. During the order process we will let you know when we will provide the products to you. We will deliver the products to you as soon as possible and in any event within 30 days after the day on which we accept your order (unless we agree a longer period of time with you).
   3. We are not responsible for delays outside our control. If our delivery of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
   4. Collection by you. If you have asked to collect the products from our premises, you can collect the products from us at any time during our working hours of 09:30-18:00 on weekdays, 10:00 – 17:30 on Saturdays, and 11:00 – 17:00 on Sundays & Public Holidays once the products are available for collection.
   5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
   6. If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 9.2 will apply.
   7. Instalments. You agree that we may deliver products to you by instalments.
   8. When you become responsible for the product. The product will be your responsibility from the time we deliver the product to the address you gave us or you or a carrier organised by you collect it from us.
   9. When you own the products. You own the products once we have received payment in full.
   10. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you. If so, this will be communicated to you before you place your order. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
   11. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
       1. deal with technical problems or make minor technical changes
       2. update the product to reflect changes in relevant laws and regulatory requirements;
       3. make changes to the product as requested by you or notified by us to you (see clause 6).
   12. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 14 days and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.
   13. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 11.4) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 11.6). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 11.5).

8. YOUR RIGHTS TO END THE CONTRACT

   1. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at 8.1.1 to 8.1.5 below the contract will end immediately and we will refund you in full for any products which have not been provided or have not been provided properly and you may also be entitled to further compensation. The reasons are:
      1. we have told you about an upcoming change to the product or these terms which you do not agree to (see clauses 6 and 14);
      2. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
      3. there is a risk that supply of the products may be significantly delayed because of events outside our control;
      4. we have suspended supply of the product for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or
      5. you have a legal right to end the contract because of something we have done wrong (but see clause 8.2 in relation to your rights to on end the contract if we deliver late).
   2. Your options if we deliver late
      1. Your legal rights if we deliver late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
         1. we have refused to deliver the products;
         2. delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
         3. you told us before we accepted your order that delivery within the delivery deadline was essential.
      2. Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 8.2.1, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.
      3. Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 8.2.1 or clause 8.2.2, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.
   3. What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.1, then the contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.
   4. Returning products after ending the contract. If you end the contract after products have been dispatched to you and (because we cannot recall them) they are delivered to you, you must return them to us. If you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you are exercising your legal rights to end the contract because of something we have done wrong then we will pay the costs of return. In all other circumstances you must pay the costs of return.

9. OUR RIGHTS TO END THE CONTRACT

   1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
      1. we are unable to collect payment from you when it is due and you still do not make payment within 5 days of us reminding you that payment is due;
      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, delivery information or product customisation information; or
      3. you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.
   2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10. IF THERE IS A PROBLEM WITH THE PRODUCT

    1. How to tell us about problems. If you have any questions or complaints about the product, please contact us. To contact us, please see the Contact Us section of our website (http://www.yamahamusiclondon.com) for our contact details.
    2. SUMMARY OF YOUR LEGAL RIGHTS. WE ARE UNDER A LEGAL DUTY TO SUPPLY PRODUCTS THAT ARE IN CONFORMITY WITH THE CONTRACT. NOTHING IN THESE TERMS WILL AFFECT YOUR LEGAL RIGHTS AND OR YOUR LEGAL REMEDIES. FOR DETAILED INFORMATION ABOUT YOUR LEGAL RIGHTS AND REMEDIES PLEASE CONTACT THE CITIZENS ADVICE BUREAU.
    3. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage, or collection.
    4. Our goodwill guarantee. A number of our products are subject to our goodwill guarantee. Any goodwill guarantee will be made available to you at the time of purchase of the relevant product. The goodwill guarantee is in addition to, and does not affect, your legal rights.

11. PRICE AND PAYMENT

    1. Where to find the price for the product. The price of the product (which includes VAT) will be the price quoted by us at the date of acceptance of your order unless we have agreed another price in writing. We take all reasonable care to ensure that the price of product advised to you is correct. However please see clause 11.3 for what happens if we discover an error in the price of the product you order.
    2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product (including delivery costs) in full before the change in the rate of VAT takes effect.
    3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price quoted, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may terminate the contract, refund you any sums you have paid and require you to return the product at our expense.
    4. When you must pay and how you must pay. At the time of accepting our quotation you will pay a non-refundable deposit equal to the amount specified by us which shall be not less than 10% of the total price of the products ordered. You must pay the remainder of the price for the products (including delivery) on collection or, if we are delivering them to you, before we dispatch them to you. We will not charge your credit or debit card until we dispatch the products to you.
    5. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank Plc from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
    6. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. When we are liable for damage to your property. If we are installing the products or providing other services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services. If defective digital content which we have supplied damages a device or digital content belonging to you we will either repair the damage or pay you compensation.
    3. We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
    4. We do not exclude our liability for any matters in respect of which it is not permitted by law to limit or exclude, or attempt to limit or exclude, our liability: We do not in any way exclude or limit our liability for:
       1. death or personal injury caused by our negligence;
       2. fraud or fraudulent misrepresentation; or
       3. any matter which it is not permitted by law to limit or exclude, or attempt to limit or exclude, our liability.

13. HOW WE MAY USE YOUR PERSONAL INFORMATION

    1. How we will use your personal information. We will use the personal information you provide to us:
       1. to supply the products to you;
       2. to process your payment for the products; and
       3. if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these communications at any time by contacting us.
    2. We will only give your personal information to third parties where the law either requires or allows us to do so.

14. OUR RIGHT TO VARY THESE TERMS

    1. We amend these terms from time to time. Please look at the top of this page to see when these terms were last updated.
    2. Every time you order products from us, the terms in force at the time of your order will apply to the contract between you and us.
    3. We may revise these terms as they apply to your order from time to time to reflect the following circumstances:
       1. changes in relevant laws and regulatory requirement; and
       2. changes to our processes and procedures.
    4. If we have to revise these terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes. You may cancel either in respect of all the affected products or just the products you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant products you have already received and we will arrange a full refund of the price you have paid.

15. OTHER IMPORTANT TERMS

    1. We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation, but this will not affect your rights or our obligations under these terms.
    2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
    3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end this contract or make any changes to these terms.
    4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
    5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
    6. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.